Debt Collection Executive

Company Name

ENTITLED SOLUTION

Job Description

ENTITLED SOLUTION is looking for a proactive and results-driven Debt Collection Executive to manage outstanding customer accounts and ensure timely recovery of payments. The candidate will be responsible for contacting customers regarding overdue payments, negotiating repayment plans, maintaining accurate collection records, and ensuring compliance with company policies and applicable regulations. The ideal candidate should possess excellent communication, negotiation, and customer service skills while maintaining professionalism during collection activities.

Key Responsibilities

• Contact customers via phone, email, or other communication channels regarding outstanding payments.
• Follow up on overdue accounts and ensure timely debt recovery.
• Negotiate payment arrangements and repayment schedules with customers.
• Maintain accurate records of collection activities and customer interactions.
• Monitor payment commitments and follow up accordingly.
• Resolve customer queries related to outstanding balances and payments.
• Prepare daily, weekly, and monthly collection reports.
• Coordinate with internal teams regarding account status and payment updates.
• Ensure compliance with company policies and debt collection regulations.
• Meet assigned collection and recovery targets.

Required Skills

• Strong communication and negotiation skills.
• Customer service and relationship management abilities.
• Knowledge of debt collection and recovery procedures.
• Problem-solving and conflict-resolution skills.
• Ability to handle sensitive conversations professionally.
• Basic computer proficiency, including MS Office applications.
• Record-keeping and reporting skills.
• Time management and target-oriented mindset.

Educational Requirements

• Minimum Qualification: Intermediate (10+2) Pass.
• Preferred Qualification: Bachelor’s Degree in Commerce, Business Administration, Finance, Accounting, or a related field.
• Relevant certifications in finance or customer service are an advantage.

Experience Requirements

• 1–3 years of experience in debt collection, customer service, banking, financial services, or accounts receivable.
• Freshers with strong communication and negotiation skills may also be considered.

Preferred Candidate Profile

• Target-driven and self-motivated.
• Strong interpersonal and persuasion skills.
• Ability to remain professional in challenging situations.
• Attention to detail and accuracy in record management.
• Willingness to learn and adapt to collection processes and compliance requirements.

Compensation & Benefits

• Monthly salary of ₹18,000 – ₹22,000
• Health Insurance Coverage
• Cell Phone Reimbursement
• Provident Fund (PF)
• Career growth opportunities in collections and financial services sectors.