Front Desk Receptionist

Company Name

RJR Herbal Hospitals.

Job Description

RJR Herbal Hospitals is looking for a friendly, professional, and organized Front Desk Receptionist to manage front office operations and provide excellent customer service to patients and visitors. The candidate will be responsible for greeting patients, scheduling appointments, handling inquiries, maintaining records, and ensuring the smooth functioning of the reception area. The ideal candidate should possess strong communication skills, a positive attitude, and the ability to multitask in a healthcare environment.

Key Responsibilities

• Welcome patients, visitors, and guests in a courteous and professional manner.
• Manage patient registration and appointment scheduling.
• Answer phone calls and respond to inquiries efficiently.
• Maintain patient records and update information accurately.
• Coordinate with doctors, nurses, and administrative staff regarding appointments and patient flow.
• Handle incoming and outgoing correspondence.
• Assist patients with forms, documentation, and basic information.
• Maintain cleanliness and organization of the reception area.
• Process billing, payments, and receipts when required.
• Ensure confidentiality of patient information and hospital records.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal abilities.
• Professional appearance and positive attitude.
• Basic computer knowledge and data entry skills.
• Familiarity with MS Office applications.
• Organizational and multitasking skills.
• Attention to detail and accuracy.
• Ability to handle patient inquiries with empathy and professionalism.

Educational Requirements

• Minimum Qualification: Intermediate (10+2) Pass.
• Preferred Qualification: Bachelor’s Degree in Any Discipline, Business Administration, Healthcare Administration, or a related field.
• Certification in office administration or receptionist training is an added advantage.

Experience Requirements

• 0–2 years of experience as a receptionist, front desk executive, customer service representative, or administrative assistant.
• Freshers with good communication and customer service skills are encouraged to apply.

Preferred Candidate Profile

• Friendly and approachable personality.
• Strong communication and telephone etiquette.
• Ability to work efficiently in a healthcare environment.
• Good organizational and time-management skills.
• Professional, reliable, and detail-oriented.
• Commitment to providing excellent patient service.

Benefits

• Competitive salary starting from ₹15,000 per month.
• Opportunity to work in a healthcare environment.
• Professional growth and learning opportunities.
• Supportive and collaborative workplace.